Customer Care Associate

Join New City Builders, Inc. as a Customer Care Associate and become the trusted voice of our brand in Bali. In this dynamic role, you will build and nurture strong client relationships, ensuring exceptional service delivery and customer satisfaction. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you will be the first point of contact for our clients, handling inquiries, resolving issues, and providing personalized solutions. This is your chance to make a lasting impact on our clients' experiences and grow your career in a vibrant and fast-paced environment.

At New City Builders, Inc., we are committed to creating sustainable and innovative urban spaces. Our team is dedicated to delivering high-quality projects and services, and we are looking for a Customer Care Associate who shares our passion for excellence and client satisfaction. This role offers a unique opportunity to work in one of Bali's most dynamic and beautiful locations, while contributing to our mission of building better cities.

As a Customer Care Associate, your daily tasks will include managing client inquiries via phone, email, and in-person interactions, documenting customer interactions, and collaborating with our sales and project management teams to ensure seamless service delivery. You will also have the chance to develop your skills and grow within our organization, with opportunities for career advancement and professional development.

📋 Tanggung Jawab Pekerjaan

• Handle client inquiries and complaints with professionalism and empathy, ensuring timely and effective resolution.
• Maintain accurate and up-to-date records of customer interactions using our CRM system, Salesforce.
• Provide personalized solutions and recommendations to clients, leveraging your knowledge of our products and services.
• Collaborate with our sales and project management teams to ensure smooth communication and service delivery.
• Assist in the development and implementation of customer service strategies and initiatives.
• Monitor customer satisfaction metrics and provide regular reports to the management team.
• Stay up-to-date with industry trends and best practices in customer service and relationship management.
• Contribute to the creation of a positive and welcoming work environment for both clients and team members.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer service, sales, or a related field, preferably in the real estate or construction industry.
• Excellent communication and interpersonal skills, with the ability to build strong client relationships.
• Strong organizational and problem-solving skills, with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in English, both written and spoken, and knowledge of Bahasa Indonesia is a plus.
• Familiarity with CRM systems, such as Salesforce, is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Passion for creating sustainable and innovative urban spaces, and a commitment to delivering exceptional customer service.

🛠️ Keahlian

Lowongan Terkait