Customer Enablement Manager

Figma · 📍 São Paulo, Brazil · Diposting 2026-10-07

FULL_TIME⭐ TERVERIFIKASI

nego

Figma is looking for a Customer Enablement Manager to join our growing team in São Paulo, Brazil. In this role, you will be responsible for developing and executing strategies to enhance customer satisfaction and engagement. You will work closely with our sales, support, and product teams to ensure our customers have a seamless and enjoyable experience with our products.

This is a full-time position with a competitive salary and benefits package. The ideal candidate will have a strong background in customer enablement, sales, or a related field, and a passion for creating exceptional customer experiences.

If you are excited about the opportunity to make a meaningful impact on our customers and are ready to take on this challenging and rewarding role, we would love to hear from you.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

Develop and implement customer enablement strategies to drive customer satisfaction and retention.

Collaborate with sales, support, and product teams to align customer enablement efforts with business goals.

Create and deliver training programs and resources to empower our customers to get the most out of our products.

Monitor and analyze customer feedback and data to identify opportunities for improvement.

Stay up-to-date with industry trends and best practices in customer enablement.

Measure the effectiveness of customer enablement initiatives and report on key metrics.

Foster a culture of customer-centricity within the organization.

Act as a liaison between our customers and internal teams to ensure their needs are met.

🎓 Kualifikasi & Syarat

Kualifikasi:

Bachelor's degree in Business, Marketing, Sales, or a related field.

5+ years of experience in customer enablement, sales, or a related field.

Strong understanding of customer lifecycle management and customer success metrics.

Excellent communication and interpersonal skills.

Proven ability to work collaboratively in a team environment.

Strong analytical and problem-solving skills.

Fluency in English and Portuguese (both written and spoken).

Experience working in a fast-paced, dynamic environment is a plus.

🛠️ Keahlian

Customer enablementsalescustomer successcustomer lifecycle managementcustomer satisfactioncustomer retentioncustomer trainingcustomer feedback analysiscustomer-centricitycollaborationcommunicationproblem-solvinganalytical skillsEnglishPortuguese

Siap Melamar?
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang