Corporate Front Office Staff

Join Hotel New Idola as a Corporate Front Office Staff and be the face of luxury hospitality in Jakarta!

Hotel New Idola, a leading name in the hospitality industry, is seeking a dynamic and customer-focused Corporate Front Office Staff to join our team in Jakarta Raya. As part of our dedicated Front Office team, you will be the first point of contact for our corporate guests, ensuring their stay is seamless and memorable. Using industry-standard tools like Cezanne, you'll manage reservations, check-ins, and check-outs with ease, while our advanced PMS system ensures smooth operations.

In this role, you'll handle a variety of tasks daily, from greeting guests to resolving their concerns, and everything in between. You'll work closely with our Housekeeping, Food & Beverage, and other departments to ensure our guests' needs are met promptly. This is your chance to grow within a reputable company, with opportunities for career advancement and professional development.

📋 Tanggung Jawab Pekerjaan

• Manage and process guest reservations using Cezanne and our advanced PMS system.
• Greet and check-in corporate guests, ensuring a warm and professional welcome.
• Coordinate with Housekeeping, Food & Beverage, and other departments to ensure guest satisfaction.
• Handle guest queries and concerns, providing excellent customer service.
• Manage guest folios and ensure accurate billing and payment processing.
• Assist with event planning and coordination for corporate guests.
• Maintain accurate records of guest information and stay details.
• Promote our hotel's services and facilities to enhance the guest experience.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a Front Office or similar role in the hospitality industry.
• Proficient in using Cezanne and other industry-standard tools.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Fluent in both English and Indonesian.
• Ability to work in a fast-paced, high-pressure environment.
• Customer-focused mindset and a passion for providing excellent service.
• Valid ID and work permit for Indonesia.

🛠️ Keahlian

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