EDC Technical Support Specialist - Jembrana, Bali

Join Prima Vista Solutions as an EDC Technical Support Specialist in the scenic region of Jembrana, Bali! In this critical role, you will ensure the seamless operation of Electronic Data Capture (EDC) systems, which are vital for secure and efficient payment processing in retail environments. Prima Vista Solutions, a leading technology company, is dedicated to providing innovative solutions that enhance business operations. Located in the heart of Jembrana, Bali, our office offers a unique blend of professional environment and natural beauty.

As an EDC Technical Support Specialist, you will be at the forefront of technical support, troubleshooting, and maintenance of EDC devices. Your daily tasks will include diagnosing hardware and software issues, providing on-site support to retail outlets, and ensuring compliance with industry standards. This role offers a dynamic work environment where you can apply your technical expertise to solve real-world problems and contribute to the growth of our clients' businesses.

📋 Tanggung Jawab Pekerjaan

• Provide on-site technical support to retail outlets for EDC devices, ensuring minimal downtime and optimal performance.
• Diagnose and resolve hardware and software issues with EDC systems, including printers, scanners, and payment terminals.
• Install, configure, and upgrade EDC devices, ensuring compatibility with various retail software and payment gateways.
• Conduct regular maintenance and calibration of EDC devices to maintain high performance standards.
• Train retail staff on the operation and troubleshooting of EDC systems, ensuring smooth transaction processing.
• Monitor and report on the performance and security of EDC systems, identifying areas for improvement.
• Collaborate with the sales and support teams to ensure customer satisfaction and loyalty.
• Stay updated with the latest industry trends and technologies in EDC systems, and recommend improvements to enhance operational efficiency.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in technical support, preferably in the retail or payment processing industry.
• Certification in EDC systems or related technologies, such as PCI DSS or EMV.
• Proficient knowledge of EDC software and hardware, including popular brands like Verifone, Ingenico, and PAX.
• Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical staff.
• Familiarity with retail operations and payment processing systems.
• Ability to travel to various retail locations as required.

🛠️ Keahlian

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