Customer Service Team Lead - Urgent Hiring in Bali

Join FPT Software as a Customer Service Team Lead in the vibrant heart of Bali! We are urgently hiring a dynamic and experienced professional to lead our customer service team, ensuring exceptional service delivery and team performance in one of the most sought-after tech hubs in Indonesia.

As a Customer Service Team Lead at FPT Software, you will be responsible for overseeing a team of customer service representatives, ensuring they provide top-notch support to our clients. Your mission is to enhance customer satisfaction, streamline service processes, and drive the team towards achieving outstanding performance metrics. Located in the beautiful city of Canggu, you'll have the opportunity to work in a collaborative and innovative environment, surrounded by like-minded professionals.

📋 Tanggung Jawab Pekerjaan

• Oversee and manage a team of customer service representatives, ensuring they meet performance targets and deliver exceptional customer service.
• Develop and implement customer service strategies to enhance customer satisfaction and loyalty.
• Monitor and analyze customer service data to identify trends and areas for improvement.
• Train and mentor team members to ensure they have the necessary skills and knowledge to excel in their roles.
• Collaborate with other departments to ensure seamless communication and coordination.
• Implement and maintain customer service software and tools, such as Zendesk and Freshdesk.
• Ensure compliance with company policies and procedures, as well as industry regulations.
• Lead and participate in team meetings, providing feedback and guidance to team members.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in customer service management or a similar role.
• Proven track record of leading and managing customer service teams.
• Strong knowledge of customer service best practices and industry standards.
• Excellent communication and interpersonal skills.
• Proficiency in English, both written and spoken.
• Experience with customer service software and tools, such as Zendesk and Freshdesk.
• Ability to work in a fast-paced and dynamic environment.

🛠️ Keahlian

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